Frequently Asked Questions

Joocbox is a cloud-based SaaS platform offering modular solutions including:

• CRM (Customer Relationship Management)

• HRM (Human Resource Management)

• ERP (Enterprise Resource Planning)

• Accounting & Payroll

• Project Management

• Digital & AI Skills Assessments

Our solutions are designed to help businesses automate operations, improve visibility, and scale with confidence.

Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.

Absolutely. Joocbox is built to support startups, SMEs, and growing enterprises across sectors like agriculture, finance, consulting, healthcare, logistics, and more. Our modular design allows you to start small and expand as your needs grow.

Yes. Joocbox is fully cloud-hosted and accessible from anywhere, on any device. Your team can collaborate, manage operations, and access real-time data from wherever they are.

Yes. Joocbox is built for flexibility. You can configure user roles, workflows, fields, permissions, and even choose which modules you want to activate. We also offer API integrations with third-party tools.

• vCIO – Strategic direction, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation.
  Managed Services Concierge – Your point of contact for all account details. This trusted advisor is the quarterback between your vCIO and the service team, managing questions about IT services, invoices, and every piece of business enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency.
• Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
• Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
• We will also answer basic questions about your environment or provide access to systems the vendor has requested when approved by the client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service.
• This assistance covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
• Procurement Services – Joocbox Technologies sources products exclusively from authorized channels and recommends business-class solutions. We also identify configuration options, ensure proper registration, manage licensing and warranties, and guarantee that all products are genuine.
  Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.

If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional Core Services charges will apply.

We provide:

• 24/7 cloud platform monitoring

• Dedicated onboarding and training

• Helpdesk support

• Consultation and customization for enterprise clients

Joocbox Technologies creates and maintains powerful, quiet, and secure IT systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO.

Most Joocbox Technologies locations limit new client onboardings to two per month. This approach allows us to institute comprehensive, data-driven quality controls – on the front end – which create increasing operating leverage for our clients throughout the lifetime of the relationship.

Absolutely. We follow best-in-class security practices including:

• Role-based access controls

• SSL encryption

• Encrypted data backups

• Activity logs and audit trails

• Compliance-friendly infrastructure

This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.

We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.

Our Service Level Agreement prioritizes client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.

Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.

The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.

Yes! We offer a free trial for you to explore the platform. You can also request a demo and speak to one of our consultants to walk you through key features.